If your search does not return expected results, use this information. An effective search might take a few attempts.

 

Build an Effective Search
Use Knowledge Center Features
Use Search Operators

 

 

Build an Effective Search

The search engine is not case sensitive. For example, you will get the same results searching for whitelist, Whitelist, or WHITELIST.

 

Punctuation and special characters are ignored. Avoid characters such as `, ~, :, @, #, $, %, ^, &, (, ), =, +, <, >.

Be Concise.
Example 1 (wordy): I've whitelisted YouTube videos but they're still getting blocked. What's wrong?
Example 2 (concise): whitelist YouTube videos

Be Specific.
Example 1 (broad): configure
Example 2 (specific): configure http proxy

Use quotation marks for exact phrase matching.
Example: "failed to start subsystem"

Use multiple sets of quotation marks to search for multiple exact strings.
Example: "database backup failed" "OSQL commands"

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Use Knowledge Center Features

The Knowledge Center allows you to filter and narrow your results to get a better match.

Match: Select whether to match any term in the search string or to match the string exactly as typed.

Product: Select a product to narrow the scope of the search.

My Products: When you choose "Select from list" above the Product text box, you will see a list of the products you have configured in your profile.

Product Groups: Certain products such as SIEM and Endpoint Security include multiple component products. The Product Groups allow you to make a single selection that includes all of the associated component products.

Version: To narrow the search further, specify a version.

Reset: Applied too many filters? Click Reset and clear everything.

Recent Searches: The Knowledge Center keeps track of your last 10 searches.

Share This Search: If you build a search that gets very good results, you can copy the link and then email it to yourself or someone else.
Note: Do not use Share This Search if you have multiple products defined in My Products and you ran your search using All My Products. The person you share the search with may not have the same products defined, and the search will run on a different list of products.

Filters: Each type of content (Knowledge Base, Communities, Patches, Videos & Podcasts) has a set of filters you can use to narrow search results. For example, the filter types for Knowledge Base content are: Content Source, Content Type, Plugins and Components, Products, Tools and Utilities, and Last Modified Date, with more specific filters under each type. Filters and filter types that do not contain any relevant content for your search will not be shown.

Sort By: You can sort the search results by Most Relevant, Most Recent, or Most Viewed. For Most Viewed, use the drop-down to select the period of time (7, 15, 30, or 90 days)

Related Search: This option at the top of the results list allows you to narrow your search to document titles across all content sources. This can be useful to further limit the number of results.

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Use Search Operators

You can use Boolean operators. The operators must be all caps.

Use NOT to exclude a word.
Example: Sensor fails NOT hardware

Use NOT to exclude a phrase. You must put the phrase in quotation marks and in parentheses.
Incorrect: Single sign on NOT "Endpoint Encryption"
Incorrect: Single sign on NOT (Endpoint Encryption)
Correct: Single sign on NOT ("Endpoint Encryption")

Use AND to include a word.
Both terms must match in every document that returns.
Example: dat update AND Linux

Use parentheses to ensure the phrase (dat update) is executed before the AND operator.
Example: (dat update) AND Linux

 

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