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Download the new ePO Support Center Extension

The ePO Support Center Extension simplifies ePO management and provides support resources directly in the console. Learn more >
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SNS Email
Support is seeing an increase in customer calls regarding data channel failures after upgrading to ePolicy Orchestrator (ePO) 5.3.3. If you have upgraded ePO to 5.3.3 and the data channel is working fine, or if you are not using ePO 5.3.3, then this
Last Modified Date:10/5/2017
SNS Email
After upgrading to ePolicy Orchestrator 5.9, you might need to rebuild indexes if index fragmentation gets too high or the built-in task fails to rebuild those indexes. Rebuilding the indexes is beneficial for better ePO performance. See KB87769 for
Last Modified Date:6/7/2017
SNS Email
WEBINAR: McAfee Center Stage: McAfee ePO Support Center REGISTER: https://mcafee.zoom.us/webinar/register/8015550826660/WN_aayMv59tQOaakLLYprvQYg May 9, 2019 10:00-11:00 AM Central Time (US and Canada) Our new plug-in Support Center extension for
Last Modified Date:5/7/2019
SNS Email
Agent-to-server communication is supported over NAT; however, agent wake-up calls will not work over NAT. Use the details in KB59218 to install an ePO server or Agent Handler in the DMZ to manage the external clients, and one in the internal network
Last Modified Date:12/7/2017
SNS Email
Two vulnerabilities in ePolicy Orchestrator have been discovered and resolved. AFFECTED SOFTWARE 5.9.1 5.9.0 5.3.3 5.3.2 5.3.1 5.3.0 REMEDIATED/PATCHED VERSIONS The vulnerability is remediated in these
Last Modified Date:6/15/2018
SNS Email
ePolicy Orchestrator (ePO) 5.3.3 Hotfix 1221099 is now available. This hotfix updates ePO JRE to v1.8.0_153 to address several vulnerabilities. See SB10212, which was published on December 18, 2017 for more details:
Last Modified Date:12/20/2017
SNS Email
ePolicy Orchestrator (ePO) 5.9.1 is now available. See the release notes for a list of enhancements and resolved issues. To download ePO 5.9.1, go to the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx For a full list of
Last Modified Date:11/30/2017
SNS Email
Earlier today an SNS ProTip was sent which contained incorrect information. This message provides the correct advice. CORRECTED INFORMATION: With the release of ePolicy Orchestrator (ePO) 5.9, customers upgrading from ePO 5.1.0, 5.1.1, 5.1.2, or
Last Modified Date:4/12/2017
SNS Email
This *Mandatory* Hotfix resolves events not parsed in McAfee ePO. For details, see the following documents: MOVE AntiVirus Multi-Platform 4.x Known Issues (KB87401) https://kc.mcafee.com/corporate/index?page=content&id=KB87401 Service Packs,
Last Modified Date:2/26/2018
SNS Email
Custom SSL certificates can be used instead of the default self-signed certificate when a web browser authenticates with the ePO server. To learn more about generating custom SSL certificates using the OpenSSL toolkit, see KB72477:
Last Modified Date:7/12/2017
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