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Punctuation and special characters are ignored. Avoid characters such as `, ~, :, @, #, $, %, ^, &, (, ), =, +, <, >.
Example 1 (wordy): I've whitelisted YouTube videos but they're still getting blocked. What's wrong?
Example 2 (concise): whitelist YouTube videos
Example 1 (broad): configure
Example 2 (specific): configure http proxy
Use quotation marks for exact phrase matching.
Example: "failed to start subsystem"
Use multiple sets of quotation marks to search for multiple exact strings.
Example: "database backup failed" "OSQL commands"
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Filters: Each type of content (Knowledge Base, Communities, Patches, Videos & Podcasts) has a set of filters you can use to narrow search results. For example, the filter types for Knowledge Base content are: Content Source, Content Type, Plugins and Components, Products, Tools and Utilities, and Last Modified Date, with more specific filters under each type. Filters and filter types that do not contain any relevant content for your search will not be shown.
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Use NOT to exclude a word.
Example: Sensor fails NOT hardware
Use NOT to exclude a phrase. You must put the phrase in quotation marks and in parentheses.
Incorrect: Single sign on NOT "Endpoint Encryption"
Incorrect: Single sign on NOT (Endpoint Encryption)
Correct: Single sign on NOT ("Endpoint Encryption")
Use AND to include a word.
Both terms must match in every document that returns.
Example: dat update AND Linux
Use parentheses to ensure the phrase (dat update) is executed before the AND operator.
Example: (dat update) AND Linux