Protect data and stop threats in the cloud
Secure sensitive data everywhere it resides
Detect, prevent, and correct advanced threats
Intrusion prevention and detection
Gain complete security visibility
Discover and protect server and cloud workloads
Identify attacks and share insights
Actionable data to prioritize and investigate threats
Secure web access from any device
Customer and technical support programs, terms, and documentation
Resources to help you upgrade to the latest versions of McAfee security solutions
Best practices, troubleshooting, and issue-related articles
Release notes, installation, and product guides
Articles addressing product vulnerabilities
Current and past product releases, pro tips, and end-of-life notices
Real-time cloud service status
Analysis on current threats
Top targeted attacks
Top toolkits used to exploit system vulnerabilities
Top system weaknesses or flaws targeted by hackers
Top malicious ransomware software
Quarterly analysis on threat trends
Collaborating with partners for better security
Access training, sales, and marketing resources developed for McAfee partners
Access the ServicePortal for technical support
At McAfee, we have a passion for security and that extends to our McAfee Customer Success and Customer Service. Regardless of the size of your business, McAfee offers highly trained and certified security professionals who can provide the right information, tools, and programs. Our goal is to address potential issues quickly and efficiently to help you combat today’s threats so you can focus on the demands of your business.
New! Corporate Support Enhancements
Our programs are tailored to meet the needs of a Small Business through to the largest Fortune 500 companies.
Our Customer Success Plans transform traditional technical support by providing a comprehensive roadmap combining solution and Foundstone services, training, and technical support with personalized management and tools. Plan your security strategy and maintain your solutions, manage your operational risk, and see a sustained value over time with a plan that enables you to successfully deploy, manage, and optimize McAfee products and solutions, turning your security into a business driver.
McAfee Premier Success Plan includes integrated Professional Services committed to helping you maximize your security investments accross people, process and technology so that they deliver the desired value over time; on-demand eLearning courses and instructor-led training. Product based solution services options, delivered by consultants, including technical assessments, upgrade assessments, design reviews and optimization services. Solution Advisory options include custom workshops to address timely topics such as data privacy and cloud securty. The Premier Success Plan also includes the services of an assigned Customer Success Manager* and an assigned Assigned Technical Contact, who complements strategic programs with breaking issues and threat trends, and streamlines escalation and situation management. (*A Resident Customer Success Manager option is available in th Premier Success Plan)
McAfee Enhanced Success plan also includes integrated Professional Services, on-demand eLearning, and product-based solution services options including technical assessments, upgrade assessments and design reviews. The Enhanced Success Plan also includes the services of an assigned Customer Success Manager.
McAfee engineers are continuously working to improve the technologies used to detect malware and simplify management. These product upgrades are automatically available to customers through their support contract, maximizing their protection and improving productivity
Where your security policies allow, McAfee Technical Support Engineers can use remote desktop-sharing or control technologies. With the help of these technologies, our technicians can see an issue first hand to speed up resolution, and users can be walked through the remediation process.
McAfee implements a full 360-degree review process for our support interactions. When your case is closed, an automated survey is sent out, and your response is reviewed by the McAfee Customer Experience Management team. They review the case using recorded phone calls, chat sessions, and videos of our technicians’ desktop. They will follow up directly with you, the technician, and McAfee Customer Success Management if further discussion or escalation is required.