At McAfee, we have a passion for security and that extends to our McAfee Support and Customer Service. Regardless of the size of your business, McAfee Technical Support offers highly trained and certified security professionals who can provide the right information, tools, and programs. Our goal is to address potential issues quickly and efficiently to help you combat today’s threats so you can focus on the demands of your business.
Our support offerings are tailored to meet the needs of a Small Business through to the largest Fortune 500 companies.
McAfee engineers are continuously working to improve the technologies used to detect malware and simplify management. These product upgrades are automatically available to customers through their support contract, maximizing their protection and improving productivity
Where your security policies allow, McAfee support technicians can use remote desktop-sharing or control technologies. With the help of these technologies, our technicians can see an issue first hand to speed up resolution, and users can be walked through the remediation process.
McAfee implements a full 360-degree review process for our support interactions. When your case is closed, an automated survey is sent out, and your response is reviewed by the McAfee Customer Experience Management team. They review the case using recorded phone calls, chat sessions, and videos of our technicians’ desktop. They will follow up directly with you, the technician, and McAfee Support Management if further discussion or escalation is required.