The Corporate Technical Support Datasheet provides a quick reference to the different McAfee Support options available to our business customers and an overview of the benefits they provides.
McAfee Corporate Technical Support Datasheet
McAfee Enterprise Support Datasheet
McAfee Global Enterprise Support Datasheet
McAfee Large Enterprise Support Datasheet
McAfee Resident Enterprise Support Datasheet
McAfee Resident Product Specalist Support Datasheet
McAfee Support Notification Service Datasheet
McAfee Support Malware Awareness Program Datasheet
Technical Support User Guides
To enable our customers to get the most out of their McAfee support purchase, the McAfee Support User Guides provide detailed descriptions of the benefits for each support offering. In addition these guides cover important information as to how best to create Service Requests and Support tools available to help prevent or speed up resolution of issues if they occur.
McAfee Business Support Guide
McAfee Enterprise Support Guide
McAfee Hardware Support Handbook
McAfee Support Hardware Locations
McAfee Certificate of Destruction
McAfee Materials Retention Statement
McAfee definitions on the classification of an issue for a specific Severity Level and escalation process and timeline if the case cannot be resolved at the present tier of support.
McAfee Support Response Charter