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The WebMER (Minimum Escalation Requirements) tool collects the following McAfee Product data from your computer so that the problem can be analyzed and resolved by McAfee Technical Support.

The information collected includes:

  • Event logs
  • File version details
  • Files
  • Process details
  • Registry details

You can download the WebMER tool below, or if you are logged in, use the Email my WebMER link to create a customized WebMER that includes your Service Request number.

Additional information can be found here:

      KB59385 - How to use MER tools with supported McAfee products

Password to extract ProtectedZip : secret

NOTE: WebMER should be run with administrator rights to ensure all data is collected.

Log into email a customized WebMER