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Access the ServicePortal for technical support
The WebMER (Minimum Escalation Requirements) tool collects the following McAfee Product data from your computer so that the problem can be analyzed and resolved by McAfee Technical Support.
The information collected includes:
You can download the WebMER tool below, or if you are logged in, use the Email my WebMER link to create a customized WebMER that includes your Service Request number.
Additional information can be found here:
KB59385 - How to use MER tools with supported McAfee products
Password to extract ProtectedZip : secret
NOTE: WebMER should be run with administrator rights to ensure all data is collected.
Download our new support app to manage your open Service Requests.